Troubleshooting the sensor

This topic describes common problems that occur with the Citrix XenServer sensor and presents solutions for those problems.

Windows virtual machine is discovered as Other Computer system with no OS information

Problem

Windows virtual machine is discovered as Other Computer system and no OS information is provided.

Solution

Check whether the guest tools are running in the virtual machine. The tools are required for discovery.

Linux virtual machine is not discovered.

Problem

Linux virtual machine is not discovered and a warning is displayed.

Solution

Check whether the guest tools are running in the virtual machine. The tools are required for discovery.