Troubleshooting the sensor

This topic describes common problems that occur with the Veritas Storage Foundation sensor and presents solutions for those problems.

The sensor fails with a timeout error on a Windows platform

Problem

The Veritas Storage Foundation sensor fails with a timeout error on a Windows platform

Solution

In the configuration file, change the liteDiscoveryMode to true if the sensor times out on a Windows platform. The following example shows the attributes within a predefined configuration file:

<results xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
   <VeritasStorageAgentConfiguration 
      xsi:type="coll:com.collation.platform.model.discovery.agent.
            VeritasStorageAgentConfiguration">
      <enabled>true</enabled>
      <familyName>DiscoverSensor</familyName>
      <name>VeritasStorageSensor</name>
      <seedClassName>com.collation.discover.seed.app.vsf.VeritasSFSeed
         </seedClassName>
      <agentClassName>com.collation.discover.agent.app.vsf.VeritasSFAgent
         </agentClassName>
      <liteDiscoveryMode>false</liteDiscoveryMode>
   </VeritasStorageAgentConfiguration>
</results>