Troubleshooting the sensor

This topic describes common problems that occur with the IBM® Tivoli® Utilization sensor and presents solutions for those problems.

Discovery using cleanup fails when using non-root credentials

Problem: A Utilization sensor discovery using the CLEANUP option fails for an endpoint when using non-root credentials.

Solution: If the endpoint was last discovered by a Agile Service Manager server using root credentials, the Utilization sensor scripts deployed to /var/temp have root system access. These scripts cannot be removed by the non-root user ID. To ensure that the cleanup completes correctly, run the Utilization sensor discovery, using the CLEANUP option, on that endpoint, using root credentials. Any existing Utilization sensor scripts are removed.