Activities and tasks application
You use the Activities and tasks application to plan, review, and manage activities and tasks. An activity initiates the work process and creates a historical record of the work done. Activities are created in the Incidents and Problems applications. A task is a specific unit of work on a work order.
An activity is a type of work order. a task can be created as part of an activity or part of another work order.
You can use the Activities and tasks application to perform the following functions:
- Change the status of activities and tasks.
- Take ownership of activities or tasks.
- Assign ownership of activities and tasksto individuals or to workgroups.
- View related preventive maintenance and scheduling information.
- Categorize the activities and tasks with classifications and attributes to simplify their management and retrieval.
- Specify job tasks and the labor, material, services, and tool requirements for work plans.
- View, add, and delete work orders and tickets that are related to an activity or to a task.
- View follow-up records for an activity or task.
- View and create a work log and communication entries about a record.