Price schedules on customer agreements

A customer agreement contains one or more price schedules that are subject to the terms, conditions, and other criteria that you specify on the agreement. The customer agreement is the parent to its child price schedules. Since each schedule specifies billing rules, you create another schedule when new billing rules or other criteria exist.

You can apply most price schedules to tickets, work orders, and sales orders. Price schedules that bill for project milestones are applied only to sales orders. Price schedules that bill for use of parts from parts pools are applied only to tickets and work orders.

You can set up price schedules that manually or automatically create bill batches. If you specify automatic billing of price schedules, you can group bill lines into bill batches that are based on a grouping attribute that you specify in the automated billing settings. You can group the bill lines by order number, customer cost center, customer PO, or reporting user.

Billing and pricing details and rules

When you create a price schedule, you specify billing and pricing details and rules. You can specify the following information:

• A ranking value, which is used when more than one schedule matches the criteria on the target record.
• A calendar or shift to which the pricing is applicable.
• Whether price quotes can be used. Price quote details are specified on the work order.
• Whether a PO is required for billable work.
• Whether approved work transactions on open work orders can be billed.
• Fixed fees that are billed when a project milestone is reached.
• Classification, included services, and other conditions and criteria that you can specify.
• Locations, assets, configuration items, and pool items to match on the target record.
• Included and minimum price amounts for labor, materials, tools, and services.
• Pricing rules, such as markups, discounts, list prices, and performance-based prices. Pricing rules apply to actual labor, materials, services, tools, and key performance indicators (KPIs).
• Other fixed fees, incentives, or penalties billed each billing cycle.

Applying agreements and price schedules

The price schedule is applicable to records with values that match conditions that you specify on the price schedule. For example, you can specify locations, assets, configuration items, classification, priority, services, and other conditions that you define. The less specific the price schedule, the more records to which it is applicable. Similarly, the less specific the record, the more price schedules to which it is applicable. When you apply a price schedule to a ticket, work order, or sales order, the system matches fields on both records and selects the applicable price schedule based on the best match. If more than one price schedule is applicable, the ranking value on the price schedule is used; a lower ranking number takes precedence over a higher number.

You apply an agreement and price schedule to a record with the Apply Customer Agreement action. This action is available in multiple applications.

When you apply an agreement to a work order, any tasks that are on the work order inherit the price schedule. Child work orders and follow-up work orders do not inherit the price schedule.

Removing and applying price schedules

In some cases, you can remove an applied price schedule. Optionally, apply a different price schedule. If you remove a price schedule, you remove all prices from the record and remove the record from its bill batch.