Logging a support case

Logging a support case with your feedback, problem, or question is a simple process. You will also receive email notifications when new information about resolving your issue is available.

Procedure

  1. From the application, select Help > Omni-Channel Merchandising Support.
    You can also open a support ticket from the IBM support portal at https://www.ibm.com/mysupport.
  2. Select Open a case.
    If you are not already logged in to the support portal, enter your IBMid and password to log-in to the support portal.
  3. A form is provided to enter all of the relevant information to identify which application you are using and your problem, feedback, or question about the application.
    You can attach files that might be used to help troubleshoot your problem by selecting Upload files; then, follow the instructions on the screen to attach your files to the support case.
  4. Click Submit case to send your support case to the support team. You will see a confirmation that your request was received with a ticket number.