Using device tracking

Device tracking gives administrators and supervisors the ability to track the location of a technician's mobile device when they are out on a job, Using device tracking provides quicker response times to requests, increases safety precautions, reduces liability, boosts day-to-day efficiency, and helps plan for future work.

1. Configure device tracking on the server.
   1. Open the System Properties application from the server.
   2. Search for the maximo.mobile.locationsharing.enabled property.
   3. Set the maximo.mobile.locationsharing.enabled property to 1 to enable location sharing on mobile devices.
   4. Open the Labor application from the server.
   5. From the Labor tab, set the Location Refresh (in seconds) field to the number of seconds to wait to refresh the GPS location on a mobile device.
2. Use device tracking on the server to track a technician.
   1. Open the Device Tracking application that is located under the Planning and Scheduling application group.
   2. Select Breadcrumbs to view the location data as it relates to resolving a work order.
      Optionally, selecting Latest known location provides the latest location that is recorded for the technician's device selected.
   3. Select filter values to determine what is displayed on the map.

      Date & time

      Filter on a single date or date range for a specified time interval or all day.

      Work Order & location

      Search for a specific work order, asset, or location. If you specify a work order, assets and locations can be automatically populated. Click on a work order map pin to locate technicians that are assigned to it.

      Technicians

      Filter on individual technician devices.

   4. The map displays the work order, the starting point of the technician's device, the path taken to the work order, and the end point.
      Location record data is displayed in the timeline panel for each GPS point.