Troubleshooting your appliance

Troubleshooting is a systematic approach to solving a problem. The goal of troubleshooting is to determine why something does not work as expected and to explain how to resolve the problem.

About this task

To begin troubleshooting hardware problems, use this workflow to determine whether to contact IBM® Support for assistance or to order a replacement part. The workflow guides you to the appropriate troubleshooting task.

Procedure

  1. Did you receive a critical event through SNMP or SMTP notification?
    The following messages are examples of critical messages.
    • [system][critic] sensors: tid(id): System power supply number has failed.
    • [system][critic] sensors-fans: tid(id): Chassis cooling fan number operating too slowly.
    Yes
    Continue to step 3.
    No
    Continue to step 2.
  2. Does the log file contain a critical message?
    Yes
    Continue to step 3.
    No
    Continue to step 4.
  3. Does the critical event or critical log message identify the part that is failing or has failed?
    Yes
    Continue troubleshooting to determine whether you need a replacement part.
    No
    Continue to step 4.
  4. Is the Fault LED illuminated on the front of the appliance?
    Yes
    Continue with step 5.
    No
    See Troubleshooting the appliance.
  5. Are the LEDs lit for any modules?
    Yes
    No
    See Troubleshooting the appliance.