Troubleshooting is a systematic approach to solving a problem. The goal of
troubleshooting is to determine why something does not work as expected and to explain how to
resolve the problem.
About this task
To begin troubleshooting hardware problems, use this workflow to determine whether to contact IBM® Support for assistance or to order a replacement part. The
workflow guides you to the appropriate troubleshooting task.
Procedure
-
Did you receive a critical event through SNMP or SMTP notification?
The following messages are examples of critical messages.
[system][critic] sensors: tid(id): System power supply
number has failed.
[system][critic] sensors-fans: tid(id): Chassis cooling fan
number operating too slowly.
- Yes
- Continue to step 3.
- No
- Continue to step 2.
-
Does the log file contain a critical message?
- Yes
- Continue to step 3.
- No
- Continue to step 4.
-
Does the critical event or critical log message identify the part that is failing or has
failed?
- Yes
- Continue troubleshooting to determine whether you need a replacement part.
- No
- Continue to step 4.
-
Is the Fault LED illuminated on the front of the appliance?
-
Are the LEDs lit for any modules?