Appliance error reports

An appliance error report file contains the current configuration of the appliance and the current contents of the appliance log files.

You can generate an error report whenever you want, or you can configure a failure notification to be generated automatically when a failure occurs. The contents of error reports and where these reports are sent depend on the failure notification configuration (see Configuring failure notification using the web UI).

By default, error reports are written to the temporary: directory (which is on RAM disk and discarded when the appliance shuts down or restarts). You can choose the upload option to specify that they are written to the mqdiag: directory (which is on RAID disk and so persistent). If you choose the upload option, you can specify more options as to what is included in the error report. This enables First Failure Data Capture (FFDC).

If you do not choose the upload option, you can choose the email option and simply specify an email recipient for an error report generated when the appliances shuts down or starts up. Note that this error report does not contain FFDC information.

To resolve a problem, IBM Support requests an error report.