Installing an application on a Windows Phone device

From the Details view, you can install a company application on your Windows phone device.

About this task

The Details view of the selected application displays information about the application that you want to install.

Figure 1. Details view of a version of a company application for installation on a Windows Phone device

1. In the Details view, tap Install. The application is downloaded and installed. You can tap Cancel at any time during the downloading of the application to cancel the activity. Cancel appears only during the downloading step of the installation process.

   At the beginning of the installation process, you are requested to confirm whether you want to add the company application to the applications installed on your mobile device.

2. Tap Install to confirm installation of the application or Cancel to cancel the installation.

   The application is marked as a favorite app.

   Figure 2. Confirming or canceling installation of a company application on a Windows Phone device

   
   Tip: When you install a company application on a device, the device must connect to the Microsoft server to verify the application signature. Sometimes, the Microsoft server does not respond. In this case, you can try the installation again a few minutes later.

   The possible error messages are:

   • There's a problem with this company app. Contact your company's support person for help.

     You are probably using an unsigned Windows Phone application package (.xap) file. You must sign application package (.xap) files before using them in the Application Center. This message might also occur if the Microsoft server does not respond and the signature of the company application cannot be validated. In this case, try the installation again a few minutes later.

   • Before you install this app, you need to add ... company account.

     The Windows Phone application package (.xap) file is signed, but the device is not enrolled for company applications. You must first install on the device the application enrollment token of the company.

   • We haven't been able to contact the company account to make sure you can install this app. ...

     Either the company account is expired or blocked, or the Microsoft server is temporarily not responding. Make sure that your device is connected to the internet and connected to the Microsoft server, and try again.

   Note: If a device is registered with several company accounts, the Windows Phone operating system might display the wrong company account in the message Would you like to install application from company name?. This message is outside the control of the Application Center. This situation is a display problem only and does not affect the functionality.