The Job Queue process

The Job Queue process requires the cooperation of the different user roles: system administrator, job queue administrator, and requester.

The following steps describe Job Queue process:

1. The Marketing Operations OnDemand system administrator creates Job Queue form groups to organize the forms and assign job queue administrators.
2. The system administrator designs Job Queue forms within the groups.
3. The system administrator designates Marketing Operations OnDemand users, usually project managers, as job queue administrators.
4. The system administrator provides a way for requesters to access forms to request marketing projects or events.
5. Requesters complete the forms to request services.
6. Job queue administrators manage their queues of requests:
   • Review requests.
   • Return requests: for example, to get more information from the requester.
   • Fulfill requests by creating projects or events.
   • Deny requests.
7. Requesters are notified of the status of their requests, if they selected notification.