Setting the Postmaster email address

Marketing Operations OnDemand sends automatically generated email, such as alerts and notifications, to users from the Postmaster address.

About this task

IBM® reserves the email address no.reply@bhtu.com that you can use as the Postmaster address. You can use that address or any other email address. The system validates the Postmaster email address when you first enter it. By using an address such as no.reply@bhtu.com, you are telling users that they cannot reply to that address.

However, if you use no.reply@bhtu.com, bounced emails are irretrievably lost. Any notification or forwarded message that is sent by a user to a bad email address bounces. Bounced messages occur if the recipient's email address is incorrect or if the recipient's email server is down. To view bounced messages for your account, provide IBM with a From Address to which bounced messages are sent. If the email address that you supply includes your network domain (for example, abc.com), your IT staff will need to "except out" the address from the anti-spam configuration.

Important: The Postmaster address must be a valid and active email address or errors will occur. If the Postmaster email address becomes inactive, users will not receive important email notices.

Tip: Use a role for the Postmaster email address instead of the email address of a specific person. For example, use marketing@yourcompanyurlhere.com.

To set the Postmaster address, complete the following steps.

Procedure

From the System Administration page, click Account Settings.
Click Modify Account.
In the Postmaster Settings section, enter the name to display in the Sender field.
Tip: Use a name that clearly defines the name of the system and is recognizable. For instance, if you call your system "Marcom Station," then you might use "Marcom Station Postmaster."
Enter the email address to display as the From Address and Reply Address in both system alerts and notification receipts.
Scroll to the bottom of the page and click Save.