Troubleshooting and support

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Information is provided to help you to get support for IBM® Maximo Inventory Optimization.

Contacting IBM support

To get help and support for IBM Maximo Inventory Optimization, see the IBM Support Community.

TechXchange Community

Join the IBM TechXchange Community for Maximo MRO Inventory Optimization to connect with other IBM Maximo Inventory Optimization customers and experts. The TechXchange Community is a collaborative platform where you can:

  • Share ideas and best practices with other users
  • Find solutions to common challenges
  • Participate in discussions about product features and use cases
  • Learn from the experiences of other customers
  • Stay informed about product updates and industry trends

Service levels of support

Service problems are investigated and prioritized by IBM Support and the IBM Cloud team according to the service levels that are defined for the offering. For the target response times for technical support, see the Severity section of the IBM support guide.

Release updates and fixes for reported problems

For a summary of each release updates, see What's new in IBM Maximo Inventory Optimization. For a detailed list of features, enhancements, and fixes for reported problems, see Maximo Inventory Optimization Releases information.