Item change requests

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The item change request feature of IBM® Maximo Inventory Optimization enables the inventory team to request and review changes to items. Change requests are made by users other than inventory controllers (ICs) to request changes to items. The ICs review and process these requests in the Change requests module.

Change requests module

The Change Requests module is a module in the Inventory application. To access the module, it must be enabled, and the users must have the necessary permissions. The module has a badge that displays the number of new requests. New requests are those requests that are not yet processed by an IC.

Change requests workflow

In the Items grid, the users select the item to change. Typically these requests come from maintenance users because these users do not have access to make these changes themselves.

The user who makes the request must provide details of the change request. The details include a description of the changes, their fields, and their values.

After the request is submitted, the IC views the request in the Change requests module. The IC applies the changes to the item, runs Recalc, and validates the changes.

The item is either committed if the ICs approve the request or the request is returned because the ICs are not satisfied.

After the item is committed, the item is either exported or enters the workflow. When the item is exported either immediately or after the workflow is approved, the change request is approved. If the workflow is denied, the ICs can make changes and commit the item again, or they can return the change request.

The user who makes the request can view the status of their item change requests in the Change requests module.

Change request status

The following are change request statuses and their descriptions:

Created: The requester created a change request.
Processing: The inventory controller is processing the change request.
Processed: The item is committed and exported by the inventory controller, or the associated item enters the work flow where the workflow reviewer approves the workflow and the item is exported.
Returned: The inventory controller returned the change request after it was processed.
Resubmitted: The request was returned. It is now changed and resubmitted for approval.
In workflow: The change request is waiting to be approved or rejected.
Canceled: The item change request is no longer necessary and is canceled.