Returns analysis
The returns analysis report is driven from a work order point of view and allows the user to identify the cause of high returns vs issues.
Data source used
- Work order history
Data required
- Work order data from the event table when the work module is enabled.
Returns analysis report
- Returns overview
- Returns by work order date
- Returns by employee
- Returns by commodity
- Returns by item (material).
Returns overview chart
The returns overview chart is a high-level view of each work order. The chart highlights outliers where the issue and/or return value is above a certain threshold. The user can select one or many work orders in the chart to view the consolidated totals for issues and returns. As a user, you can add thresholds for issue and/or return values to highlight outliers where issue or return values are high.
Returns by work order date chart
The return by work order date chart highlights the work order dates where there are a high value of returns. The chart displays information for a 2-year period. Witt that he chart, users can detect trends where returns are completed within a particular week or weekday. Users can select a work order date to see the work order details relating to that date
Returns by employee chart
The returns by employee chart allow the user to focus on the employees that are completing high return values. Users can select an employee to see the work order details relating to that employee.
Returns by commodity
In the returns by commodity chart, returns values are sized in descending order by commodity and then by control segment within a commodity. With the chart, a user can determine the commodity group that has the highest return value. A user can select a commodity or control segment to see the work order details relating to that commodity or control segment.
Returns by item (material)
The returns by item (material) chart allows users to view the items (materials) relating to a commodity with a high return value. The user can select a commodity from the chart, and view the related item (materials) in the word cloud. The items (materials) are sized in the word cloud according to return value. The larger the word, the higher the return value. The user can select an item (material) from the word cloud to view the work order details relating to that item (material).