Associating defects

You can document defects, associate solutions with defects, and generate follow-up tickets and work orders.

Creating defect records
You create defects to document and track defects, associate existing solutions with defects, and create draft solutions. You can record defective assets that do not comply with industry standards and regulations.
Creating draft solutions
Associating solutions with tickets can help to solve issues efficiently. If an appropriate solution for a ticket does not exist, you can create a draft solution.
Applying service level agreements to records
You apply a service level agreement (SLA) to a record to define the agreement and formal commitments between a service provider and a customer. You can apply service level agreements to tickets and work orders.