Configuring the integration users
You must configure an integration user for both systems.
Before you begin
Determine which users are the integration users.
The Maximo® Health or Maximo Predict integration user can be the internal MAXADMIN user or can be another user. If you choose another user, that user must have application administrator access for the application or industry solution and be a member of the MAXADMIN security group or the integration security group. To learn more about the requirements for these groups, see User management.
The integration user for the other Maximo system user must be able to use REST APIs to access work orders and service requests in the Maximo system.
Procedure
Configure the Maximo Health or Maximo Predict
integration user.
- In Maximo Health or Maximo Predict, from the navigation menu, select Application administration.
- In the Users application, open the record for the integration user.
- In the User Settings section, select the Can Access Inactive Sites checkbox and save the record.
- Go to Maximo Manage as administrator.
- In navigation, search for API Keys.
- Click API Keys from the search result. This takes you to the API Keys application.
- Click Add API Key.
- In the User field, select the user ID for the integration user. Click Create.
- Optional: You can also copy an existing API Key from the API key card, by clicking Copy key.
To configure the integration user for the other Maximo system, follow the same steps.