Partial image analysis failure

As an administrator, when an issue is reported to you that involves a civil inspector who is waiting for photo analysis in Maximo® Visual Inspection to complete because some photos are not successfully analyzed, you can reduce the number of concurrent requests that are sent for analysis in Maximo Visual Inspection.

Symptoms

The following issues are involved:
  • The photo thumbnails in the folder have different statuses:
    • A warning icon shows that the analysis failed.
    • A success icon shows that the analysis is complete.
  • The logs in Maximo Manage show that an error occurred.
    • [9/20/23 9:02:44:433 PDT] 00001083 SystemOut O 20 Sep 2023 09:02:44:432 [INFO] [MAXIMO] [] HTTP Connection Response - 524
    • [9/20/23 9:02:44:433 PDT] 00001083 SystemOut O 20 Sep 2023 09:02:44:433 [INFO] [MAXIMO] [] HTTP Response
    • [9/20/23 9:02:44:434 PDT] 00001083 SystemOut O 20 Sep 2023 09:02:44:434 [ERROR] [MAXIMO] [] psdi.plusx.app.mvi.PlusXMviService

Causes

Maximo Visual Inspection can process only a limited number of requests at the same time. The analysis can fail due to multiple factors, such as number of photos uploaded, photos resolution, and network connectivity. The number of concurrent requests that are sent for analysis in Maximo Visual Inspection is specified in the mci.mvi.concurrentthreads system property. The default value is 20.

Diagnosing the problem

  1. Verify the logs in Maximo Manage to check whether the analysis is failing because the number of requests that are sent in Maximo Visual Inspection exceed the limit of the mci.mvi.concurrentthreads system property. For more information, see Viewing Maximo Manage Logs.

Resolving the problem

  1. In Maximo Manage, in the System Properties application, in the Global Properties section, open and set the global value to 10 for the mci.mvi.concurrentthreads property.
  2. In the Global Properties table, select the checkbox for the property that you set.
  3. From the Common Actions menu, click Save Property.
  4. In the Live Refresh dialog, click OK.
    Note: The new value for the property takes effect immediately.