Stopping instances of workflow processes

When you route a record into a workflow process, an active instance of that process is created to manage that individual record. You can use the Workflow Administration or Workflow Administration (Advanced) application to view and to stop workflow processes for records for any workflow-enabled application.

About this task

When you stop a workflow process, you are only stopping the single instance of the workflow process that controls a particular record. To deactivate a workflow process, use the Workflow Designer. When you stop a process instance, the following tasks are performed:

• The record is removed from the control of the workflow process.
• A transaction is written to the Workflow history of the record. Workflow history remains with a record permanently, even after the record has gone from the control of Workflow.
• Specified notifications are sent to past assignees, current assignees, or both. You can use a communication template to create a notification, or type the subject, message, and role recipients manually.

1. In the Workflow Administration or Workflow Administration (Advanced) application, select the active process instance that you want to stop.
2. Click the Stop Workflow action.
3. You can specify that a notification be sent to one or more assignees indicating that the record was removed from Workflow. You can use a communication template to create a notification, or specify the subject, message, and recipients.
4. Click OK.