Offerings options configuration

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The Offerings application allows you to override the workflow options specified at the organization level that are used by the default workflow.

You can specify values for the following attributes:

  • Line Manager Approval Workflow - overrides the Line Manager workflow specified by the Organizations options. The workflow specified must generate a workflow assignment record. When the workflow assignment record is accepted or rejected, the workflow must set the service request status to APPLM or RESOLVED.
  • Fulfillment Manager Approval Workflow - overrides the Fulfillment Manager workflow specified by the Organizations options. The workflow specified must generate a workflow assignment record. When the workflow assignment record is accepted or rejected, the workflow must set the service request status to APPFM or RESOLVED.
  • Automatic Line Manager Approval checkbox - when selected, the default workflow automatically approves the service request and sets the service request status to APPLM.
  • Automatic Fulfillment Manager Approval checkbox - when selected, the default workflow will automatically approve the service request and set the service request status to APPFM.
  • Ticket Template - identifies template that is automatically applied to the service request after the request is approved.