Using Live chat and ChatOps
Users can utilize the Live chat and the ChatOps feature to conduct conversation sessions with any person related to a ticket for the purpose of gathering information to help resolve an issue.
Users can chat about their ticket using the following features:
- Live chat: Using the Self Serve applucation, users can directly talk to a live agent to get their ticket resolved. Alternativily, users can also talk to the Watson virtual assistant.To learn more about configuring Maximo IT for live chat, see Configuring Live chat and Working with live chats. For more information on chatting with Watson virtual assistant and live chat option, see Chat with us.
- ChatOps integration: Users can also integrate their Maximo IT application with ChatOps and use Slack to chat about the ticket. Users can get updates and add or update any information to a ticket directly from the Slack application. To learn more about ChatOps and integrating with Slack, see Using ChatOps and Integrating with Slack.
Live chat and ChatOps options allow users to get quick updates about a raised issue and get it resolved faster.