Obtaining more information about people involved with a ticket

While you are working within an incident, a service request, or a problem, you can use the tool tip graphic to obtain more information about the ticket owner, the person who reported the ticket, or the person who is affected by the ticket.

About this task

To view information about a person involved in a ticket, hover over the tooltip icon in the Owner, Reported By, or Affected Person field.

A small window is displayed, showing the first and last names of the person and his or her email address. The window is cleared when you move the cursor away from the field.