Editing the keywords database

Before you can select keywords to associate with a Solution record, the keywords must exist in the keywords database. Use the Add/Delete Keywords dialog to add keywords to the database and to modify or delete existing keywords in the database.

Adding, modifying, or deleting keywords

  1. In the Solutions application, select the Add/Delete Keywords action from More Actions.

    The Add Delete Keywords dialog is displayed.

  2. To add a keyword to the database:
    1. Click New Row.
    2. Enter a keyword in the Keyword field. A keyword can consist of one word or multiple words separated by spaces.
    3. Repeat the preceding steps to add more keywords.
  3. To modify or delete an existing keyword in the database:
    1. Find the keyword that you want to modify or delete. Use the table filter to help you find the keyword.
    2. Click the keyword that you want to modify or delete.
    3. To modify the keyword, change the keyword text.
    4. To mark the keyword for deletion, select the Mark Row for Delete icon at the end of the keyword row. To cancel a deletion, click the Unmark Row for Delete icon.

      The keyword remains marked for deletion until you click OK.

      Note: If a keyword is associated with a solution then a dialog appears when the keyword is marked for deletion.
    5. Repeat the preceding steps to modify or delete more keywords.
  4. Click OK.