Selecting keywords for a solution

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Use the Select Keywords dialog to select keywords to associate with a solution record. Users can search the solutions catalog or filter a list of solutions by using keywords.

To associate keywords with a solution, you must select keywords from the keywords database. Before you select keywords for a solution, you can add keywords to the database by using the Add Delete Keywords action.

Select keywords

  1. In the Solutions application, display the solution record to which you want to add keywords.
  2. In the Solution Keywords section of the record, click Select Keywords.

    The Select Keywords dialog is displayed. The Select Keywords dialog displays a list of the keywords that are in the keywords database, except for keywords that are already associated with this solution record. Each keyword is identified by an identification number and a description.

  3. Optionally use the filter to filter the list of keywords.
  4. Select the check box next to one or more keywords that you want to associate with this solution record.
  5. Click OK.

    A new row is added to the Solution Keywords section for each keyword that you selected. Each row contains a keyword identification number, automatically assigned by the system, and the keyword. A keyword can consist or one word or multiple words separated by spaces (for example, server down).

  6. Click Save Solution.

Deleting keywords

  1. Click Mark Row for Delete icon at the end of each keyword row that you want to delete. To cancel a deletion, click Unmark Row for Delete icon.
  2. Click Save Solution.