Creating a response plan for live chat requests

When you create a new Solution and enable the live chat capability from the Solution, users can request chats with Service Desk agents to discuss problems. Response plans determine how these requests are routed. You might need to update your response plans, or create a new one, to route chat requests appropriately from a newly created Solution.

About this task

See Creating chat response plans for information about response plans that are used for live chats. For information about the live chat feature in general, see Working with live chats.