Self Service Center
The Self Service Center is a single application where self service users can submit service requests, view solutions, order offerings, view their assets, view news, and access their recent service requests.
Typically a self-service user must perform the following tasks:
- Order from the Offering Catalog
- Browse for solutions to problems
- Search for solutions to problems
- Report a problem
- View the status of previously submitted requests
- View news bulletins
- View assets
- View resources
The Self Service Center guides the self-service user through a series of common tasks, and aligns the creation, updating and tracking of Service Desk and Service Catalog service requests in a common manner.
The Self Service Center has four parts:
- The Navigator, where users can create and view service requests, order offerings, browse for and search for solutions, view frequent requests, and view their resources.
- A My News pod, similar to the Bulletin Board that shows the latest messages about critical problems and incidents, and information that is broadcast through the environment.
- A My Requests pod that shows all service requests created for or by a user.
- An optional My Assets pod that shows the status of assets for a user.
- An optional Incidents pod to display and track the status of incidents open for a user.
- An optional Contact Us pod to allow a user to consult with a Service Desk agent.
To open the Self Service Center, click .