In the Actions application, create the action that you will specify in the escalation for
the CI-to-asset link.
About this task
Complete the following steps to create an action to use in the escalation for the CI-to-Asset
link process.
Procedure
-
Click Open menu > System Configuration > Platform Configuration >
Actions.
- On the toolbar in the Actions application, click New Action.
- In the Action field, specify a name for the action.
If your enterprise automatically numbers the actions, specify text that identifies the type of
action in the Description field, for example, LINK_CI2ASSET_RULES.
- In the Object field, click Select Value and specify CI
(Configuration Item Table).
- In the Type field, select Set Value.
- In the Value field, specify the following value:
- In the Parameter/Attribute field, click Detail Menu and select
assetnum from the Select Fields window.
- Click Save Action.
What to do next
Now, you can create the escalation for the CI-to-asset link. When you create the escalation, use
the value in the Action field for the action in the escalation.