Create an Incident from an Incident

You usually create an Incident from a Service Request, but you can create an Incident from another Incident. Creating an Incident from another record creates a relationship between the two records. This relationship usually is for information purposes only, without inheritance of status or other type of linkage. However, your system administrator might configure the system to let the Incident update the status of its originator.

To create an incident record:

1. In the Incidents application, display the record for which you want to create a follow-up incident.
2. Verify that you have properly classified and prioritized the record.
3. Select the Create > Incident action. The system creates an Incident record and informs you of its identifier. You can view information about the record on the Related Records tab.