Notifications

You use the Workflow Designer to create notifications. A notification is an email message that is generated by the progress of a record through a workflow process.

The Workflow Designer uses communication templates for notifications. You use the Communication Templates application to create and to manage the templates.

When you create communication templates for workflow notifications, you specify roles as the recipients rather than persons or person groups. Many individuals come into contact with a record as it moves through its life cycle. Often these individuals need to know about the progress of a record. You can design your workflow process to generate notifications as required by your business process. Notifications can be made through e-mail or through a pager, providing that your paging system supports e-mail.

You can configure the following workflow components to generate notifications:

• Escalations
• Negative connection lines
• Positive connection lines
• Manual input nodes
• Task nodes
• Wait nodes

You cannot modify a communication template in the Workflow Designer. You must create separate templates for your notification requirements.