Line Manager approval

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The Line Manager approval process follows the flow defined in this topic.

  1. Checks the related offering for the Line Manager Approval Preapproved flag.
    • If the flag exists, the service request is automatically set to APPLM, and the Line Manager Approval Processing is complete.
  2. Checks the related offering for a Line Manager workflow.
    • If a Line Manager workflow exists, it invokes it.
    • If a Line Manager workflow does not exist, checks for a default Line Manager workflow and invokes it.
    • Otherwise, the service request is automatically set to APPLM, and the Line Manager Approval Processing is complete.
  3. Waits for the Line Manager to approve or reject the catalog request:
    • If the Line Manager rejects the catalog request, sets the status to RESOLVED and stops the workflow.
    • If the Line Manager approves the catalog request, sets the status to APPLM and continues to process the request.