Fulfillment Manager approval

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The Fulfillment Manager approval process follows the flow defined in this topic.

  1. Checks the related offering for the Fulfillment Manager Approval Preapproved flag:
    • If the flag exists, the service request is automatically set to APPFM, and the Fulfillment Manager approval processing is complete.
  2. Checks related offering for a Fulfillment Manager workflow:
    • If a Fulfillment Manager workflow exists, invokes it.
    • If a Fulfillment Manager workflow does not exist, checks for a default workflow and invokes it.
    • Otherwise, the service request is automatically set to APPFM, and the Fulfillment Manager approval processing is complete.
  3. Waits for the Fulfillment Manager to approve or reject the catalog request:
    • If the Fulfillment Manager rejects the catalog request, sets the status to RESOLVED and stops the workflow.
    • If the Fulfillment Manager approves the catalog request, sets the status to APPFM and continues processing request.

Once the Line Manager and Fulfillment Manger processes are complete, if the service request status has not been set to RESOLVED, the status is automatically set to APPR to indicate that approval processing is complete.