If a digital data import fails because a connection request to the Digital Twin Exchange
server cannot be authenticated, you might need to update the connection parameter values or verify
that a secure socket layer (SSL) certificate for Digital Twin Exchange is configured
correctly.
Symptoms
When you request a preview of digital product data from Digital Twin Exchange, the
connection request to the Digital Twin Exchange server fails because an authentication error
occurred.
Diagnosing the problem
Review the error message to confirm that the error code and status that are returned
from the Digital Twin Exchange server indicate an authentication issue.
Resolving the problem
Ensure that the Digital Twin Email parameter contains the IBMid that
you use to access Digital Twin Exchange and that the Key parameter contains
the key that you use in Digital Twin Exchange. Verify that a certificate authority (CA) SSL
signer certificate for Digital Twin Exchange exists in your trusted key store.