Duplicating a problem

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You might want to duplicate a Problem or a Problem and its child activities. If the Problem does not have child activities, the system simply duplicates the Problem. If the Problem does have child activities, the system displays a dialog in which you specify which to duplicate.

You might need security authorization to perform this action.

Duplicating a problem that does not have child activities

  1. Select the Duplicate Problem action from the Common Actions list. A message appears confirming the duplication.

Duplicating a problem that has child activities

  1. Select the Duplicate Problem action. The system displays the Duplicate Record dialog.

  2. Select one of the following actions:

    • Duplicate Problem

    • Duplicate Problem and Activities

  3. Click OK. The system duplicates only the Problem or duplicates the Problem, activities, tasks and task children.

Information not duplicated

The following types of information are not copied to the duplicate Problem:

Table 1. Information not duplicated
Information Description
Related records Information about global problems
Log entries Information about the originating record
Date fields Failure information other than Failure Class and Problem Code