Person groups

A person group is a list of individuals with similar job responsibilities, levels of authority, and security clearances. When person groups are defined, responsibility for records such as tickets and work orders, can be assigned to a group. A person group can also receive a record routed by a workflow process.

The member of the group who receives a routed record depends on the calendar and shift. For example, if a purchase order or a work order is routed to a person group, everyone in the group can receive the record unless the workflow process is configured to send it only to the member whose calendar shows that he or she is available. When you create person groups, you also can define one or more alternates for each person in the group.