Change process overview

This product supports a Change process that is closely aligned with the process defined in the Information Technology Infrastructure Library (ITIL), Version 3. This process is organized into a set of distinct phases that are completed in order, one after the other, to ensure that a measurable, repeatable approach is taken for each Change.

A set of general milestones characterize each major phase of the ITIL-aligned Change management process. Each phase has a distinct purpose aimed at moving the Change through the process. It is recommended that you use a workflow to direct the sequence of steps that are involved in a Change. A workflow ensures that the steps are completed by the right people, in the right order; it also updates the Change status as the process moves from phase to phase.

This product enables flexible process adoption by providing both advanced and express Change Management process definitions. The Change process that you use depends on your product edition and business needs.