Offerings application
The Offerings application allows service designers to create offerings, manage the
lifecycle of an offering and its associated data, and the list of catalogs that include the
offering.
Choosing Offering types
There are four offering types available to the service designer based on the needs of the organization: descriptive offering, action offering, service request offering, and service desk offering.
Offering Classifications
Classifications are used in the Offerings application to categorize similar services together. Offerings that have similar sets of attributes can share the same classification.
Defining Attributes
Non-classification attributes can be defined for an offering and are used throughout the fulfillment process. They are copied to the service request.
Creating Offerings
You create new offerings and modify existing offerings in the Offerings application.