Customizing My Resources categories

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The objects that display in the My Resources navigator in the Self Service Center are controlled by object structures and table domains. The table domains are SQL statements that can be customized to match requirements and use cases.

About this task

By default, the logic for the My Resources categories is as follows:
Table 1. Default display for categories
Category Items that are displayed in the category
Assets Assets for which the current logged in user is Custodian, User, or Primary, and whose status is not Decommissioned

The tree shows the classification hierarchy for each.
Mobile Devices Assets of the mobile device type for which the current logged in user is Custodian, User, or Primary, and whose status is not Decommissioned.

Asset type = MOBILE from the ASSETTYPE synonymdomain

The tree shows the classification hierarchy for each.
Virtual machines CIs owned by the current logged in user or owned by a group that the user belongs to that are classified as CI.COMPUTERSYSTEM and Is Virtual System = 1

User ownership means CI.PERSONID = person id of the logged in user.
Virtual Systems CIs owned by the current logged in user or owned by a group that the user belongs to that are classified as CI.VIRTUALSYSTEM and whose status is not Decommissioned
The objects that display in each category are controlled by the following object structures and filtering domains.
Table 2. Object structures and filtering domains
Category Object Object Structure Table Domain
Assets ASSET SCCDASSET SRM_ASSET
Mobile devices ASSET SCCDASSET SRM_MOBILE
Virtual machines CI SCCDAUTHCI SRM_VM
Virtual systems CI SCCDAUTHCI SRM_VSYS
The List Where Clause statement for the table domain can be modified as needed.

Procedure

  1. Go to System Configuration > Platform Configuration > Domains.
  2. Filter for the table domain that you want to modify.
  3. Open the domain.
  4. Make the changes that you want to the List Where Clause statement.
  5. Click OK.