Person Groups

You use the Person Groups application to manage the groups of workers within your organization.

A person group can be the recipient of a document that is routed by a workflow process. If a document is routed to a person group, everyone in the group receives the document, unless you configure the process to send the document only to the person whose calendar indicates availability.

A primary member of a group who is designated as a group default cannot be deleted.

You can assign roles to person groups using the Roles application. You can also use the Work Order application to assign a person group to a work order or use the Service Requests/Incidents/Problems application to assign a ticket to a person group.