Creating a priority matrix

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Use this procedure to create a new priority matrix or add a record to an existing priority matrix.

Creating a priority matrix

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Procedure

  1. In the Priority Matrix application, click New Row to add a new record to the matrix.
  2. In the Type field, enter the type of ticket to which the record applies, or click the Select Value icon to select a type. The choices are SR (for service request), Incident, and Problem.
  3. Enter valid numerical values in each of the Impact, Urgency, and Internal Priority fields.
    • Use the Select Value icons associated with each field to select a value or view descriptions of the choices.
    • After you enter a value in a field, tab to the next field. The Description columns are automatically filled.
  4. Repeat the preceding steps for each new record that you want to add.
  5. Click Save access to Priority.