Overview

The appearance and behavior of maps in your environment depend on the settings that your administrator selects.

Maps are available only if an administrator configures mapping for your site. Service addresses must also be created; these addresses are associated with process records, such as changes or incidents, and with records such as assets and locations.

After the administrator configures the mapping features, the geographic location for a record, such as an asset or work order, is displayed as a marker on a map. Mapped records are displayed on the map as symbols that indicate a record attribute, such as a CI classification or a Change status.

Applications that provide mapping include Service Address, Assets, Locations, Configuration Items (CI), Changes, Incidents, Releases, Problems, Service Requests, Activities and Tasks, and Work Order Tracking applications. In all of the applications that provide mapping, you can map a single record that you open.

The following applications have tabs that you can use to map one or more selected records: Assets, Configuration Items, Changes, Releases, Incidents, Service Requests, and Problems. The maps can be manipulated in a number of ways to show different things. If you have multiple records, you can map the route from one record location to another. You can draw a route from your location to the records in the map or obtain detailed directions to records from your location.