ManageIQ use cases

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This topic describes the sample use cases once you integrated ManageIQ with Maximo IT and AWS.

The following actions you will be able to perform once the ManageIQ is integrated with Maximo IT and AWS.

  1. Automated VM Provisioning
  2. Automated VM Instance Start
  3. Automated VM Instance Stop

Request for Automated VM Provisioning

A Maximo IT user can create a request for AWS EC2 instance from Maximo IT using Self Serve as follows:

  1. Open the Self Serve application and Open Menu > Self Service > Self Serve.
  2. Go to Request Service and click on Request a new Service. Click IEM Software Deployment and choose the ManageIQ AWS Provision VM Request service request.
    Note: Once an Amazon EC2 instance is provisioned, you can create SR for ManageIQ - AWS Start Virtual Machine and ManageIQ - AWS Stop Virtual Machine to start and stop the Amazon EC2 instance respectively.
  3. On the ManageIQ - AWS Start Virtual Machine pop-up, specifies values for fields in the Offering Details tab as follows, and click Add to Cart.
    • Requested For: Select user, for example, TESTUSER
    • Name of the VM to perform action on: Enter the name of the VM to perform the action on
  4. Click Submit to create an SR (service request).
  5. You can view your new Service request in the My Items section on the Self serve homepage.
  6. Once the SR is created, log in to the Maximo IT as the admin (MAXADMIN) and approve the SR (you can see the service request in the Start Center).
    Note: Once the SR is approved, the SR status will be changed as Approved by Line Manager.
  7. Once the SR is Approved by Line Manager, get the approval from the Operational Analyst (PMSCOAUSR) as you selected for Workflow as Fulfillment Manager Approval.
  8. Once the SR is approved, the status changes to In Progress, and the description and worklog are updated as per the provision request created.
  9. Cron task pulls the data from the ManageIQ and updates the SR STATUS as Resolved, also the description and worklog are updated accordingly.
  10. Once all the above steps are completed successfully, an AWS instance will be created.
    Note: To log in to the AWS instance, the Amazon EC2 key pair is already passed as guest_access_key_pair in the provisioning automation script. The Admin decides how to send the access key pair (pem file) to the Maximo IT users that the user can automate its workflow by sending the credentials to the user’s email directly upon the successful provision using the automation script.

What to do next

Once an Amazon EC2 instance is provisioned, you can create SR for ManageIQ - AWS Start Virtual Machine and ManageIQ - AWS Stop Virtual Machine to start and stop the Amazon EC2 instance respectively.