View CI Relationship History

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Use the View CI Relationship History dialog box to view how the configuration item (CI) identified in a Configuration Item field is related to other CIs during a period of time that you specify.

Note: The Configuration Item field in the Details section of the ticket identifies the primary CI that is affected by the ticket. Configuration Item fields are also included in any new rows that you add to the Multiple Assets, Locations, and CIs section of the ticket. Use these fields to identify additional CIs that are affected by the ticket. The following instructions apply to any configuration item identified on the ticket.

Viewing CI relationships can help you assess how a change to the specified CI might affect the CIs related to it. You can also assess whether a recent change might be the cause of an issue addressed by the ticket.

A relationship describes the dependency or connectivity between configuration items using basic terms such as "runs on", "installed on", "contains", and so on. A CI can be a source or target in a relationship. For example, an operating system CI is part of the following relationships:
  • The application CI "runs on" the operating system CI. In this relationship, the operating system is the object (target) of the relationship.
  • The operating system CI "runs on" a computer system CI. In this relationship, the operating system is the subject (source) in the relationship.

The View CI Relationship History dialog box displays the history of the CI specified in the Configuration Item field as both a source and target.

To view CI relationship history:

  1. On the current ticket record, enter a value in a Configuration Item field or click Detail Menu > Select Value to select a value.
  2. Click the Detail Menu next to the Configuration Item field and then select View CI Relationship History.

    The View CI Relationship History dialog box opens and displays the history of the CI as both a source and target, using the current date.

  3. To view history at a different date and time, click Select Date and Time icon in the As of field. Select a different value and press the Tab key.

    The dialog box displays only the relationships that existed at the specified date and time. The Start Date field shows the date on which the relationship started. The End Date field shows when the relationship ended, or is empty if the relationship is still current.

  4. Click OK to return to the current record.