View CI Collections

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View all CI collections which include the CI specified in a Configuration Item field.

Note: The Configuration Item field in the Details section of the ticket identifies the primary CI that is affected by the ticket. Configuration Item fields are also included in any new rows that you add to the Multiple Assets, Locations, and CIs section of the ticket. Use these fields to identify additional CIs that are affected by the ticket. These instructions apply to any configuration item identified on the ticket.

To view CI collections:

  1. On the current ticket record, enter a value in a Configuration Item field or click Detail Menu > Select Value to select a value.
  2. Click the Detail Menu icon next to the Configuration Item field and then select View CI Collections.

    The View CI Collections dialog box lists all CI collections that include the specified CI, and also shows whether the collections are active.

  3. Click OK to return to the current record.