Managing downtime history

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View or edit the downtime history of assets listed on a ticket record. By viewing the downtime history of an asset, you might discover a pattern, such as intermittent outages, that might lead you to consider opening a problem record.

Asset downtimes are initially recorded using the Report Downtime dialog. You can view the downtime records and optionally update them in the Manage Downtime History dialog. For example, if a downtime period extends beyond the planned end date that was recorded, you can change the end date in the Manage Downtime History dialog.

Viewing or editing asset downtime records

  1. Display the ticket record with the asset or assets for which you want to view the downtime history.
  2. Select the Manage Downtime History action to display the Manage Downtime History dialog.
    The following table describes the fields in each row:
    Table 1. Viewing or editing asset downtime records
    Asset Start Date Start Record Key Start Record Class N\A
    The Asset ID The start date and time of the downtime The ID of the ticket record from which the start of the downtime was recorded The type of ticket record from which the start of the downtime was recorded, for example, Incident  
      End Date End Record Key End Record Class Downtime
      The end date and time of the downtime The ID of the ticket record from which the end of the downtime was recorded The type of ticket record from which the end of the downtime was recorded, for example, Problem The downtime in hours, calculated from the difference between the start and end times

    The End Date, End Record Key, End Record Class, and Downtime fields on the Manage Downtime History dialog are empty if an end date for the downtime has not been recorded. For example, if the Report Downtime dialog was used to change the status of the asset from Up to Down, and no further reporting action was taken on the asset, then no end date is recorded.

  3. Click the View Details icon to view or edit the details of a downtime record.
    The details section contains the same fields as those described in the preceding table and the following additional fields:
    Start Code
    A downtime code that represents the reason for the downtime. A value is displayed in this field if a downtime code was specified for this asset when the start of the downtime was recorded on the Report Downtime dialog.
    End Code
    A downtime code that represents the reason for the downtime or for a change in status from Down to Up. A value is displayed in this field if a downtime code was specified for this asset when the end of the downtime was recorded, either in the Report Downtime dialog or in this dialog (the Manage Downtime History dialog).
    Operational
    Indicates that the change in status occurred at a time when the asset is normally in use. For example, the Operational choice might be selected in the Start Operational Type section if the start of the asset downtime occurred during business hours.
    Non-operational
    Indicates that the change in status occurred at a time when the asset is not normally in use. For example, the Non-operational choice might be selected in the End Operational Type section if the asset status changed from Down to Up on a weekend.
  4. Enter or change the values in any field in the details section, as needed. To select a value for a field, click the Select Value icon next to the field and choose a value from the list.
  5. Click OK to save any changes and close the dialog.