About this task
Select Go To Configuration Items to launch to the
Configuration Items application, where you can locate a CI with which
to populate the Configuration Item field. You
can view and navigate a CI topology to help you find the CI that you
want. After you locate a CI, you can return to the current application
with the CI value, which is displayed in the Configuration
Item field.To go to the Configuration Items application
and select a CI:
Procedure
-
Click the Detail Menu icon next to the Configuration
Item field in the Incidents application.
The Configuration Items application opens. If a CI is already specified for the record, that
CI name is displayed in the Configuration Item Name field. If no CI is
specified, you can enter search parameters to search for a CI. For example, you can enter the
host name for an application server that needs to be patched, and then find the application
server CI with which to populate the Configuration Item Name field.
- To view a CI topology in which to search for a CI, do the
following:
- With a CI displayed in the Configuration
Item Name field, open the CI Topology tab.
A
topology graph is displayed, focusing on the selected CI and its related
CIs. A double-line border indicates the selected CI. The topology
business view is displayed, ensuring that the CIs in the view are
critical to the business and have an impact when taken out of service.
You can filter the view by CI classification, view specified types
of CI relationships, and more. For complete information about the
topology view, see Navigating the CI topology.
- If you want to view the topology for a related CI in
the graph, right-click the related CI and select Move to.
This refocuses the topology on that CI, and you can see the CIs that
are related to it. You can Move to any CI that
is visible in the graph, using this feature to move among CIs and
zero in on the CI that you want to associate with the work order.
- To select a CI in the topology, ensure that the topology
is focused on that CI, and click Return With Value.
You return to the original application, and the Configuration
Item field is populated with the CI that you selected
in the topology.
- To exit the Configuration Items application at any time,
do one of the following:
- With a CI specified in the Configuration Item Name field,
click Return With Value. You return to the
application that you were using, and the Configuration
Item field is populated with the CI that you selected.
- With the topology view focused on the CI that you want to select
for the record, click Return With Value. You
return to the application that you were using, and the Configuration
Item field is populated with the CI that you selected.
- To return without specifying a CI, click Return.
The Configuration Item field is unchanged.