Viewing the communication log

Edit online

The communication log stores inbound and outbound messages and attachments sent between users and agents. You can view entries associated with a record in several applications, including Incidents. The Communication Log subtab is read-only.

About this task

To view the communication log:

Procedure

  1. In the Incidents application, display the record for which you want to view the communication log.
  2. Click the Log tab.
  3. On the Communication Log subtab, click the View Details icon next to the entry you want to view. The system displays information about the communication log entry.