Adding a Source

Use the Source field in a ticket record to indicate how an issue was reported. For example, you can indicate whether the issue was reported by phone, email, instant messaging, through an external application, or some other method.

1. Click the Select Value icon next to the Source field on the ticket record.
2. Select one of the following identifiers to indicate how an issue was reported.

   Identifier	Description
   EVENTMANAGEMENT	The ticket was opened by an event management application such as IBM® Tivoli Enterprise Console®.
   PHONECALL	The issue was reported by phone.
   WALKUP	The issue was reported in person.
   EMAIL	The issue was reported by email.
   INSTANTMESSAGING	The issue was reported through an instant messaging application.
   SELFSERVICE	The issue was reported by a self-service user using the Create Service Request application accessed from the Go To > Self Service > Service Requests > Create Service Request menu.
   INTERESTINGREPORT	The issue resulted from viewing a report.
   EXTERNALSERVICEDESK	The issue was reported through a ticket in another service desk application.

3. Click OK.