Office Move Request

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Office moves are frequently required in organizations and therefore standardized procedures are used in most organizations for efficiently handling large number of these requests. The service described here is a simple office move, which only involves relocating boxes and office goods. The Office Move service would often be combined into a composite service that also includes asset updates for moved computers, network reconfiguration, rerouting of telephone and so forth.

Authorization

The authorization process of the Office Move Service Request solicits approval from the requester's manager as well as the office coordinator. Notifications are sent to the service requisition user in both cases.

The following tasks are performed in the authorization process if both the requester's manager and the office coordinator approve the request:

Requester management approval
Notify requester of approval
Office coordinator approval
Start fulfillment

The following tasks are performed in the authorization process if either the requester's manager or the office coordinator rejects the request:

Requester management approval
Notify requester of rejection
Office coordinator approval
Close request

Fulfillment

The fulfillment process describes the physical move of an office.

The following activities are performed as part of the fulfillment process:

Prepare move schedule
Deliver boxes to current office
Confirm boxes are ready
Verify access to office or pick up keys
Pickup and delivery
Verify delivery

Resource assignment

Direct assignment by analysts to a move coordinator and a moving team.

Role assignment

Table 1. Office Move Request role assignment
Role	Responsibilities related to office move requests
Service Requisition User	Enters catalog request information for an office move
Requester Manager/Approver	Receives email asking for an approval for an Office Move Request
Office Coordinator	Manages office space. Verifies availability of requested office space
Movers	Team of movers