In the Changes application, conflict detection information is presented for the Change
that you are working with. You can view a summary of all of the implementation tasks that have
detected conflicts. You can also view the tasks that have change window conflicts, CI conflicts, and
blackout period conflicts. You are presented with the information that you need to resolve the
conflicts.
About this task
To view implementation task conflicts in the Changes application, perform the following
steps:
Procedure
- In the Changes application, open the Change for which you want to view task
conflicts.
- Open the Schedule tab.
- In the Schedule Conflicts section, view the list of the tasks for which conflicts have
been detected. Use the sub-tabs in the Task Conflicts section as follows:
- Summary
- Identifies all of the implementation tasks in this Change that have detected conflicts. For each
task, the scheduled start and finish times are displayed, along with task status and the time at
which the conflict was detected.
- Change Window
- Identifies all of the change windows that are involved with detected conflicts. A change window
conflict occurs when a task is scheduled outside of the change window for the target or impacted CIs
for that task. For each change window in the list, the CI that has the conflict is displayed, along
with the corresponding task; the scheduled task start and finish times; and an indication of whether
the CI is impacted.
- CI
- Identifies all of the CIs that have CI task conflicts. CI conflicts occur when the schedule of
an implementation task overlaps the schedule of another implementation task that is targeted or
impacted by the CI that is the target of the first task. For each CI in the list, the number of the
implementation task is provided, along with the number of the other implementation task. For both
tasks, scheduled start and end times are provided.
- Blackout Period
- Identifies all of the blackout periods during which implementation tasks are scheduled. The type
of each blackout period is provided (LOCKDOWN or RESTRICTED), along with the number of the task that
has the target or impacted CIs that are associated with the blackout period. The scheduled start and
finish times for the task is displayed. The Configuration Item field
contains the name of the CI that is associated with the blackout period; an empty
Configuration Item field indicates that the blackout period applies to all
CIs.
Each of these views contain the Update Conflicts button. You can click Update
Conflicts to run conflict detection on the implementation tasks for this Change, outside of the
regularly scheduled conflict detection time. For example, you update conflicts after you have
resolved a conflict for an implementation task, to ensure that the conflicts have indeed been
resolved. You might also update conflicts after you create and schedule a new implementation
task.