Applications that are used with Workflow

Workflow is used with other applications that directly or indirectly support its functionality.

Actions

Create and manage actions and action groups. Actions are associated with connection lines in a workflow process and are triggered by the routing that moves a record from one node to another.

Automation Scripts

Create scripts that serve as action implementations (similar to custom Java™ classes). As with custom Java classes, automation scripts can access information in Maximo® business objects (MBOs) and interact with operational management products to perform a variety of operations (for example, install software, re-configure a device, or start a service).

Communication Templates

Create and manage templates that the system uses when generating e-mail messages. Workflow uses communication templates for notifications.

Escalations

Create and manage escalation processes. An escalation is a mechanism that can monitor time-sensitive records and key performance indicators, which can take actions or send notifications when a record reaches a defined escalation point. Workflow can use escalations with task assignments.

Inbox/Assignments Setup

Configure the Workflow Inbox on the Start Center of a user.

People

Create and manage records for individuals who are listed on records in any capacity. Workflow uses person records when generating assignments and notifications.

Person Groups

Create and manage records for groups of individuals. Workflow uses person group records when generating assignments and notifications.

Roles

Create and manage records for roles. All roles resolve to a person, person group, or e-mail address. All workflow assignments and notifications are made to roles.

Workflow Administration

View and modify assignments and active instances of workflow processes.

Workflow Administration (Advanced)

View and modify assignments and active instances of workflow processes. Information about active and inactive instances of workflow processes can also be viewed, including workflow assignments, workflow history, action logs and specification attribute information.

Workflow Designer

Create, view, and modify workflow processes.

Workflow Inbox

View and respond to workflow assignments. A workflow process routes assignments to users' inboxes.

Workflow Launcher

Exposes a library of re-usable workflows to the user for selection and invocation.